Free from our Ilkeston store
Click & Collect from The Drivers HQ Ilkeston
Order online, choose Click & Collect at checkout and collect from our Ilkeston store once you have received your collection-ready confirmation.
1A Shipley Court, Manners Industrial Estate, Ilkeston, Derbyshire, DE7 8EF
Monday to Friday 10:30am to 7:00pmSaturday and Sunday 10:30am to 5:00pmOpen 7 days a week. Tuesday is Click & Collect only.
How Click & Collect Works
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Shop Online
Browse our range and add the products you need to your basket.
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Choose Click & Collect
Select Click & Collect from our Ilkeston store during checkout.
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Wait for Confirmation
We’ll send a separate message when your order is ready. Do not travel until it is ready.
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Collect Your Order
Visit our Ilkeston store during opening hours and bring your collection details.
Please wait for your collection-ready confirmation
Your order confirmation means we have received your order. It does not mean your order is ready to collect.
Please wait for a separate collection-ready email or message before travelling to the store.
Collect from The Drivers HQ
- Address The Drivers HQ Express Ilkeston
1A Shipley Court
Manners Industrial Estate
Ilkeston
Derbyshire
DE7 8EF - Opening hours Monday to Friday 10:30am to 7:00pm
Saturday and Sunday 10:30am to 5:00pmOpen 7 days a week. Tuesday is Click & Collect only.
The Drivers HQ Express Ilkeston
1A Shipley Court, Manners Industrial Estate, Ilkeston DE7 8EF
What You’ll Need
- Collection-ready confirmation
- Name used on the order
- Order number
Collecting on behalf of someone else
Someone else can collect your order. They will need a screenshot of the order confirmation, the name used on the order and the order number.
When will my order be ready?
Most eligible orders containing available Ilkeston stock are prepared within 5 minutes during opening times.
Please wait for your collection-ready confirmation before travelling.
Orders placed near closing time may be prepared during the next opening period.
Open 7 days a week. Tuesday is Click & Collect only.
Eligible for Click & Collect
Most in-stock products held at our Ilkeston store are eligible for Click & Collect.
Some supplier-fulfilled, externally stored, special-order or restricted products may be excluded.
Car Care & Valeting
Shampoos, cleaners, waxes, dressings and finishing products.Shop now
Detailing Accessories
Microfibre towels, applicators, brushes and buckets.Shop now
Tools & Equipment
Vacuums, detailing bags, trolleys and storage.Shop now
Interior Products
Interior cleaners, fabric care, leather care and odour control.Shop now
Pressure Washing
Pressure washers, lances, fittings and snow foam.Shop now
Car Lifestyle
Clothing, accessories and automotive gifts.Shop nowCollection availability shown at checkout.
Order help
Large or Heavy Orders
Some products are bulky or heavy. Please make sure your vehicle has enough space before placing or collecting your order.
Need to check parcel size or weight? Contact us and we’ll help where possible.
Ask About Your OrderChanges & Cancellations
Contact us as soon as possible if you need to change the collection person, collection date or collection arrangements.
Additional products will normally need to be purchased separately. We’ll confirm what is possible based on the order status.
Contact UsUncollected Orders
Orders are normally held for seven calendar days from the date the collection-ready confirmation is sent. We may send a reminder before the holding period ends.
If an order is not collected within this time, it may be cancelled and refunded where appropriate, with the stock returned to sale. Please contact us if you need longer.
Personalised, special-order or non-returnable products may be handled under their applicable terms.
Returns from Click & Collect Orders
Click & Collect orders are still online orders.
For eligibility, conditions and return instructions, please read our Returns Policy.
Click & Collect FAQs
Is Click & Collect free?
Yes. Click & Collect from our Ilkeston store is free.
How do I know when my order is ready?
We’ll send a separate collection-ready confirmation. Please do not travel using only the original order confirmation.
How quickly will my order be ready?
Most eligible orders containing available Ilkeston stock are prepared within 5 minutes during opening times. Orders placed close to closing may be prepared during the next opening period.
Can someone else collect my order?
Yes. They will need a screenshot of the order confirmation, the name used on the order and the order number.
What do I need when collecting?
Please have your collection-ready confirmation, the name used on the order and the order number.
How long will you hold my order?
Orders are normally held for seven calendar days after the collection-ready confirmation is sent. Contact us if you need longer.
Can I add something when I arrive?
Yes. You are welcome to browse and purchase additional items in store. These will be treated as a separate purchase.
Can I add an item to my existing online order?
Once an order is placed, additional products will normally need to be purchased separately.
Can I change Click & Collect to delivery?
Contact us as soon as possible. We’ll confirm what is possible based on the order status and any delivery costs.
Are all products available for Click & Collect?
No. Availability depends on stock location and product fulfilment settings. The checkout will show whether Click & Collect is available.
Can I collect outside opening hours?
No. Collection is available during our published store opening hours.
Ready to Place Your Order?
Shop online and select Click & Collect from Ilkeston during checkout.