We have a number of premium services if you would like to upgrade
Delivery Service*DescriptionPlease NotePriceStandardWithin 3-4 Working Days(07:00 – 19:30)Weekdays Only(only applies to orders placed before 4pm)£3.95ExpressWithin 2-3 Working Days(07:00 – 19:30hrs)Only applies to orders placed before 4pm Monday to Thursday£6.95Next Working DayNext Working Day(07:00 – 19:30hrs)Only applies to orders placed before 4pm Monday to Thursday£9.95
PLEASE NOTE: Orders placed after 4pm, will be processed the following day, adding 1 working day to the delivery service. When selecting ‘Next Working Day’ – Orders placed after 4pm on a Thursday, will be delivered on the next working day which is the following Monday. For orders placed after 2pm on a non working day (Saturday or Sunday) please add 1 working day to your delivery date.
Next Day Delivery* Only applies to orders placed before 4pm Monday to Thursday.
(orders placed Friday to Sunday before 2pm will be delivered on Monday*)
You will have the option on checkout to upgrade your delivery to one of these services: Next working day delivery excludes items which are not marked as in-stock.
If your item is Over-Weight (Over 20kgs) you may incur an additional charge. If this is the case you will be contacted once your order is placed.
Due to the volume of economy deliveries, please allow the full working day estimate to elapse before contacting our customer service centre. All delivery times are approximate and can be delayed due to circumstances outside of our control.
No deliveries will be made on Bank/ Public Holidays.
Delivery timescales will vary for items which are not marked as in-stock.
+Out of area charges
Next day delivery services are not available for orders to N. Ireland, International countries and some out of area postcodes in the UK. A surcharge may be applied for deliveries to these areas, you will always be contacted before any additional charges are made.
+ Highlands, Islands & Ireland
We have a set delivery structure for the following areas:
Delivery Service ToDescriptionEstimated Delivery TimePriceChannel IslandsPremium Service3 – 4 Working Days£9.99Shetland & OrkneyPremium Service3 – 6 Working Days£5.95Scilly IslesPremium Service3 – 5 Working Days£4.99Scottish Highlands & IslandsPremium Service3 – 5 Working Days£9.99Republic of IrelandPremium Service3-4 Working Days£4.95
If your item is Over-Sized or Over-Weight (Over 20kgs) you may incur an additional Price. If this is the case you will be contacted once your order is placed.
No deliveries will be made on Sundays or Bank/ Public Holidays.
Delivery timescales will vary for items which are not marked as in-stock.
+ Europe
We are now able to offer flat rate delivery charges to most European Countries. Unless specified below, our flat rate delivery charges exclude any import taxes, charges, duties or clearance costs and we shall not be liable for such sums.
Delivery Service ToDescriptionPlease NotePriceAustriaDHL Premium Service5 working days£10.45BelgiumDHL Premium Service2 working days£4.45BulgariaDHL Premium Service5 working days£9.45CroatiaDHL Premium Service5 working days£9.95Czech RepublicDHL Premium Service5 working days£9.95DenmarkDHL Premium Service3 working days£8.45EstoniaDHL Premium Service6 working days£9.45FinlandDHL Premium Service4 – 6 working days£8.45FranceDHL Premium Service2 – 3 working days£4.95Germany*DHL Premium Service2 – 3 working days£4.95GibraltarDHL Premium Service4 – 5 working days£9.95HungaryDHL Premium Service5 working days£9.95ItalyDHL Premium Service5 working days£8.45LatviaDHL Premium Service5 working days£9.95LiechtensteinDHL Premium Service5 working days£9.95LithuaniaDHL Premium Service6 working days£9.95LuxembourgDHL Premium Service2 working days£4.95MaltaDHL Premium Service4 working days£9.95NetherlandsDHL Premium Service4 working days£6.95NorwayDHL Premium Service5 working days£10.95PolandDHL Premium Service6 working days£10.95PortugalDHL Premium Service5 working days£10.45Republic of IrelandDHL Premium Service4 Working Days£5.45RomaniaDHL Premium Service5 working days£10.95San MarinoDHL Premium Service5 working days£9.45SlovakiaDHL Premium Service6 working days£10.95SloveniaDHL Premium Service6 working days£10.45SpainDHL Premium Service4 – 6 working days£10.45SwedenDHL Premium Service5 – 6 working days£10.45SwitzerlandDHL Premium Service5 working days£10.45TurkeyDHL Premium Service7 working days£29.95
Certain countries may incur further import taxes, ontop of these delivery charges – if unsure please check with your local customs department.
If your item is Over-Sized or Over-Weight (Over 20kgs) you may incur an additional Price. If this is the case you will be contacted once your order is placed. Please Note: Due to Carriage restrictions, we are unable to ship hazardous chemicals, aerosols or liquid items to Europe. Orders containing such items will be processed without the restricted items.
No deliveries will be made on Sundays or Bank/ Public Holidays.
Delivery timescales will vary for items which are not marked as in-stock.
*We do not deliver Eicher brand products to Germany.
+ The Rest of the World
If you are outside of Europe or your country isn’t listed above, please don’t worry as we can still help you!
Please select your parts and check out normally selecting your country; we’ll then weigh your parcel and email you with the additional delivery charge. We can then proceed with your order once you have confirmed the additional charges.
We endeavour to despatch all international parcels using the most cost effective methods, we’ll use a number of couriers to find you the best deal.
Alternatively you can call the export team on +44(0) 1332 986465, and they will be happy to help with your enquiry and quote to export outside of the UK
+ Further information
Bank/ Public Holidays
No deliveries can be made on Bank/ Public Holidays. Any deliveries scheduled to arrive on a Bank/Public Holiday will be delivered the following working day. In addition, our warehouse is closed on Bank/ Public Holidays so orders placed on a Bank/ Public Holiday will not be despatched until the following working day.
Stock indication
Here The Drivers HQ we use a stock indication system on our web site which informs you if we have the selected item in stock or if it is a special order item.
Stock indication status shown on our website is updated every 24hrs and actual stock at our warehouse may vary to that shown on the site (for example, where other orders are received before your order can be processed). Should you order an item where this has occurred we will send you an e-mail advising you of the changed status.
In stock
Products displayed as being ‘in stock’, means we have good stock levels at our Mail Order Warehouse and are available for immediate despatch in our normal delivery timescales.
Available to order
Parts displayed as being ‘Available to Order’ are not in stock at Mail Order Warehouse, but are in stock elsewhere and are available to order, where this is the case we give an approximate estimated time of despatched to you underneath.
Dispatched in 24Hrs – The product is available from our Central Distribution Centre and the usual estimated time of despatched to you within is 24hrs.
Up to 7 days – Stock is due in from the supplier and the estimated time of despatched to you is within 7 days.
Up to 14 days – The is temporarily out of stock. Stock is due in from the supplier and the estimated time of despatched to you is within 14 days.
Up to 28 days – The product needs to be specially ordered from our suppliers, which may also be overseas. We will endeavour to get these types of products to you within 28 days.
Out of stock
Products displayed as being ‘Out of Stock’ are normally held within our Distribution Centre but are temporarily Out of Stock. Stock is due in from the supplier but we do not have an estimated date of arrival.
Products that are not available at point of order
In some cases you may find that an item you wish to purchase as part of your order is not available. At this point you have two options:
Place the order on hold until all items are available and deliver your order all at once
Ship available items at point of order and send the unavailable item(s) separately when it becomes available, however this method may incur separate shipping charges for each item despatched.
More about delivery
If you order products with different status e.g. an item that is in stock and a product with a delivery date of 21 days, then we will deliver all items when we have all of the goods in stock unless otherwise instructed. Should you wish us to ship items to you as they become available we may impose additional shipping charges.
In the unlikely event of your product being lost or damaged in transit, claims must be made in writing. In the case of non-delivery, please wait 10 days in case it has been delayed. Damaged goods must be retained in case we need to arrange for inspection.
Please ensure you are available to sign for your parcel as this will not be left without a signature. If you are not there to receive your delivery, please follow the instructions on the card that will be left to rearrange your delivery.
Once your parcel has been attempted for delivery twice and a third has been unsuccessful a 3rd attempt has been made we reserve the right to levy an additional charge to re-arrange a further delivery. Any additional instructions to the carrier must be agreed by The Drivers HQ.
All delivery costs include VAT at the current rate and are per order, regardless of the number of boxes.
Specialist Products:
Certain products have restrictions or special conditions as to the carriage of them.