Everything you need to know about getting your order: where we deliver, what it costs, who delivers it, how to track it and how Click & Collect works. The delivery options and the exact charge for your order are always shown at checkout before you pay.
Where We Deliver
We deliver to addresses in the United Kingdom.
If checkout does not offer a delivery option for your address, we cannot accept that order online. Please contact us at hello@thedrivershq.co.uk before ordering if you need to discuss a delivery outside the UK.
Delivery Charges
We send every parcel with Royal Mail Tracked 24, so every parcel is tracked. The charge depends on the total weight of your order, and it is the same to every UK address in England, Scotland, Wales and Northern Ireland, including the Highlands and islands.
- Up to 2 kg: £3.95
- Over 2 kg: £6.50
- Orders of £100 or more: free
Checkout adds up the weight of your order and shows the exact charge before you pay.
Click & Collect from our Ilkeston store is free.
Orders of £100 or more get free Royal Mail Tracked 24 delivery to any UK address, and your basket shows how much more you need to qualify.
Our Delivery Partner
We post every parcel with Royal Mail Tracked 24. Orders placed by 3pm on a working day are usually posted the same day, and Royal Mail aims to deliver them the next working day after posting. Some remote postcodes can take longer.
A few products arrive in a separate parcel with their own tracking, and any delivery charge for them is shown at checkout.
Dispatch and Tracking
We pack and dispatch orders as quickly as possible. How soon an order leaves us depends on stock, the time and day it was placed, the size of the order and courier collection times.
When your parcel is on its way, we email you a dispatch confirmation with your tracking link. If you have a customer account, you can also see your orders in My Orders.
Tracking can take a little time to update after the label is created or the parcel is collected. If your tracking has not changed after the courier has had a reasonable chance to scan it, contact us with your order number.
You can also use our Track Your Order page.
Delivery Address
Please check your delivery address carefully at checkout. We cannot change the address once a parcel has been dispatched.
If you spot a mistake, contact us straight away at hello@thedrivershq.co.uk with your order number and the correct address.
If Nobody Is In
Royal Mail may try again, leave the parcel with a neighbour or in a safe place, or take it to a local collection point. Follow the instructions on the card or in the tracking. We cannot guarantee that a parcel will be left unattended.
Please do not ask for liquids, aerosols or detailing products to be left somewhere exposed to heat, frost or rain.
Click & Collect
Choose Click & Collect at checkout to collect your order free of charge from our store:
The Drivers HQ Express Ilkeston
1A Shipley Court, Manners Industrial Estate, Ilkeston, Derbyshire, DE7 8EF
Most eligible orders are ready within 5 minutes during opening times. Please wait for your collection-ready email before you travel, as the order confirmation only tells you that we have received your order.
Opening hours: Monday, Wednesday to Friday 10:30am to 7:00pm, Tuesday 10:30am to 5:00pm (Click & Collect only), Saturday and Sunday 10:30am to 5:00pm. Open 7 days a week.
Bring your order number and the name on the order. Someone else can collect for you if they bring a screenshot of your order confirmation or collection-ready email, the name on the order and the order number.
We hold Click & Collect orders for seven days after we send the collection-ready email. If you need longer, contact us before then. Orders that are not collected may be cancelled and refunded.
Full details are on our Click & Collect page.
Liquids, Chemicals and Aerosols
Most car care liquids can be sent by our normal delivery service. Some chemicals, aerosols and solvents carry courier restrictions, which can affect the services available, delivery destinations and the quantities we can send in one parcel. Checkout only offers the options that are available for your order.
Damaged, Leaking or Missing Items
If your parcel arrives damaged or leaking, or something is missing, contact us as soon as possible at hello@thedrivershq.co.uk with:
- your order number;
- a short description of the problem;
- clear photographs of the parcel, the label and the affected products.
Please keep the products and all the packaging until we have looked into it, as they may be needed for a courier claim. Some orders arrive in more than one parcel, so please check all your dispatch emails first.
How we put things right is explained in our Refund and Returns Policy.
Delays
Deliveries can occasionally be delayed by weather, courier network problems or busy periods. Check your tracking first, as it shows the latest information. If your parcel has not moved for an unusually long time or has passed its expected delivery date, contact us with your order number and we will chase it with the courier.
Questions About Delivery
Email hello@thedrivershq.co.uk or call 01332 480571. Our FAQs answer the most common delivery questions.