Join HQ Rewards

HQ Rewards is The Drivers HQ loyalty programme.

Eligible customers can collect points from qualifying purchases and approved account activities, then redeem available points through the Rewards Hub.

The programme is connected to your TDHQ customer account.

Customers should use one consistent email address when shopping online and in store so eligible activity can be connected to the correct account.

Create or activate a TDHQ customer account using a valid email address.

Once the account is available, open the HQ Rewards area to view the programme, eligible activities, points balance and available rewards.

Use the same email address when ordering and when identifying yourself in store.

Creating multiple accounts can separate orders and points between different customer records.

Eligible customers earn one HQ Rewards point for each £1 of qualifying spend.

Points are not earned on:

• Delivery charges.
• Gift cards.
• Sale items.
• Discounted items.
• Purchases made using points.

The Rewards Hub and current programme rules remain the source of truth for the points applied to an order.

One hundred HQ Rewards points are worth £1 when redeemed through an available reward.

The customer must have enough points for the reward shown within the Rewards Hub.

A points balance is not cash and cannot normally be:

• Withdrawn.
• Transferred to a bank account.
• Exchanged for cash.
• Used outside The Drivers HQ.
• Applied retrospectively after an order has been completed.

Points are earned on qualifying purchases completed through an eligible TDHQ customer account.

Points are not earned on:

• Delivery.
• Gift cards.
• Sale items.
• Discounted items.
• Purchases paid for using points.

Some promotions, bundles or manually processed orders may also be excluded where stated.

Check the Rewards Hub and order details for the points awarded.

Points may be missing because:

• A different email address was used.
• The customer was not signed into the correct account.
• The order is still pending.
• The item was discounted.
• The product was on sale.
• Delivery or another excluded charge was included.
• Points were used on the purchase.
• The order was cancelled, refunded or adjusted.
• The transaction was not eligible.
• The activity has not yet been validated.

Check the Rewards Hub and relevant order first.

If the balance still appears incorrect, contact us with the order number and account email address.

Sign into your Shopify Customer Account and open My HQ Rewards.

The Rewards Hub will show:

• Current points balance.
• Available rewards.
• Points required.
• Eligible redemption options.
• Any active reward codes or vouchers.

Select an available reward and follow the displayed instructions.

Do not create a reward until you are ready to use it, as issued rewards may be subject to validity periods or redemption conditions shown within the hub.

Yes. HQ Rewards points expire after 12 months without qualifying account activity.

Qualifying activity may include an eligible points transaction or redemption recognised by the loyalty system.

Customers should check the Rewards Hub regularly and use available points before expiry.

Expired points cannot normally be restored.

Points are intended to remain connected to the customer account that earned them. Combining balances is not guaranteed and may not be technically possible. Use one consistent email address for online orders, in-store identification and reward activities. Where duplicate accounts have been created accidentally, contact us with both email addresses. Do not include passwords or verification codes. Any account adjustment remains subject to system capability and validation.

Points connected to cancelled, refunded or returned products may be removed or adjusted. If points earned from the order have already been used, the account balance or refund calculation may require review. Only points linked to the eligible value retained by the customer should remain. The adjustment is handled through the loyalty and order systems and may not appear immediately.

Yes. Trade Members earn HQ Rewards points on their orders as normal: 1 point for every £1 of eligible spend.

Sale items do not earn points, for any customer.

The points shown in your HQ Rewards area remain the source of truth.

An eligible approved review receives 10 HQ Rewards points.

An eligible review that includes an image receives 20 points in total.

An eligible review that includes a video receives 20 points in total.

The image or video reward is the total review reward, not an additional 20 points on top of the standard 10.

Rewards remain subject to the current review and loyalty validation process.